Contact
Got a question? Spotted an issue? Want to tell us about a weird custom idea you reckon we should make? We're listening.
Before You Contact Us
Check the FAQs first — chances are your question's already answered there. Saves you time. Saves us time. Everyone wins.
Found what you need? Brilliant. Carry on.
Still stuck? No worries. Drop us a message.
How To Reach Us
Email: contact@snotbricks.com
Safety Concerns: safety@snotbricks.com
Response Time: Up to 5 working days (we're a tiny part-time operation working 2 days a week, so please be patient)
Business Hours: Monday-Friday, 9:00-17:00
What To Include
To help us sort your query quickly:
- Order number (if you've got one)
- Clear photos (if it's about a product or damage)
- What you need (be specific — helps us help you faster)
Things We're Good At Answering
- Order status and tracking
- Product questions
- Damage or quality issues
- Custom commission enquiries (though we can't always take them on)
- General questions about what we do
Things We're Terrible At Answering
- "When will you restock [item]?" — We don't know yet, sorry
- "Can you make it cheaper?" — Our prices are already fair for the work involved
- Chasing orders placed less than 30 days ago — we've got up to 30 days to get it to you
A Quick Note
We're sound people. If something's gone wrong, we'll sort it.
But we're also small. Proper small. So if you're messaging about an order that's only been placed a few days ago, or asking us to chase a courier that's still within normal delivery times... you might not get the answer you're hoping for.
Patience goes a long way with us. We read every message. We respond to every query. We just need a bit of time to do it properly.