FAQ's
Got a question or two? You're in the right spot! We've put together this list of FAQ's just for you. Dive in, and let's get those answers sorted!
General Questions
Who/What is Snotbricks?
Who/What is Snotbricks?
We're a small custom Lego company creating unique minifigures, tiles, and accessories using genuine Lego elements. We use methods such as Pad-Printing, UV Printing and 3D printing to create our customs.
Snotbricks & Co. is a trading name of Snotbricks Ltd (16595142).
Are these real LEGO parts?
Are these real LEGO parts?
Absolutely. We use a mixture of genuine new and used LEGO elements, including some unreleased LEGO elements, for all our products unless specifically noted as 3D printed or custom components.
Do you have a physical shop?
Do you have a physical shop?
No storefront, we're purely online. All our builds are made to order in our workshop. We do attend conventions and events throughout the year though - keep an eye on our social media for updates.
Is this an official LEGO product?
Is this an official LEGO product?
No, Snotbricks products are not official LEGO products. We're independent creators using genuine LEGO elements to make custom builds. LEGO is a trademark of the LEGO Group, which doesn't sponsor or endorse our products. See the disclaimer at the foot of the website.
Ordering & Products
How do I place an order?
How do I place an order?
Browse our available minifigures, tiles, and accessories on the website and add them to your cart. Most items are in stock and ready to ship. Pre-order items will have a clear expected date shown.
Do you take commissions for custom work?
Do you take commissions for custom work?
We occasionally take on bespoke commissions, but these are rare due to our small size and focus on our regular product range. If you have a specific idea, feel free to get in touch, but we can't guarantee we'll be able to take it on. Contact us at contact@snotbricks.com
How long does it take to complete my order?
How long does it take to complete my order?
Most of our products are in stock and ready to ship. In-stock items are typically with you within a few days of ordering. Pre-order items will have an expected date clearly shown on the product page.
All completed orders from the previous week are dispatched on Mondays, so factor that into your delivery expectations. We're a small operation, so please be patient - each order gets the attention it deserves.
Can I make changes to my order once it's placed?
Can I make changes to my order once it's placed?
Contact us ASAP if you need changes. Once we've started, changes become much harder to accommodate.
Pricing & Payment
Do you offer discounts?
Do you offer discounts?
We price fairly for the work and quality involved. Occasionally we might have sales or special offers - sign up for our newsletter to hear about them first.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, PayPal, and other standard online payment methods through our secure checkout.
Shipping & Delivery
Where do you ship?
Where do you ship?
We ship worldwide from the UK, though import rules etc. may mean we have to adjust this from time-to-time.
How much is shipping?
How much is shipping?
Shipping varies on location and method chosen at checkout.
How long does shipping take?
How long does shipping take?
An estimate will be supplied at checkout depending on your selection and location.
Will I be charged customs fees?
Will I be charged customs fees?
UK customers: No additional charges.
International customers: You may be charged import duties and customs fees by your local authorities. This is beyond our control and not included in our shipping costs. Most countries don't charge duties on orders under £120-150, but check your local guidelines.
Can I track my order?
Can I track my order?
Tracking varies on location and method chosen at checkout.
Returns & Refunds
Can I return my order?
Can I return my order?
As our products are custom small batch art pieces, we don't accept returns unless there's a defect or damage. If you're not happy with the quality, contact us and we'll endeavour to make it right.
What if my order arrives damaged?
What if my order arrives damaged?
Contact us immediately with photos. We'll either repair, replace, or refund damaged items.
What if my order doesn't arrive?
What if my order doesn't arrive?
All orders are tracked and insured. If your order goes missing, you’ll be able to contact the courier to trace it or arrange an alternative solution.
Can I cancel my order?
Can I cancel my order?
Contact us ASAP. For in-stock items we can usually cancel before dispatch. Pre-orders can typically be cancelled up until we start production.
How long do refunds take?
How long do refunds take?
Refunds are processed within 5-10 business days of approval and should appear in your account within 7-14 business days depending on your bank.
Safety & Care
Are these safe for children?
Are these safe for children?
Warning: Not suitable for children under 3 years - small parts present a choking hazard. All our products are recommended for ages 3+ with adult supervision for younger children.
Certain 'themes' may also be considered unsuitable for ages less than 18+ but this not a manufacturing or toy safety issue. It is the customer's responsibility to consider if any particular theme is appropriate for its intended recipient.
How do I care for my custom pieces?
How do I care for my custom pieces?
- Keep away from direct sunlight to prevent fading
- Store in a dust-free environment when not displayed
- Handle with care - these are collectibles, not toys for rough play
- Don't disassemble unless absolutely necessary
What if parts come loose over time?
What if parts come loose over time?
LEGO connections can loosen with handling. If parts come loose, carefully reattach them. If you're unsure how something goes back together, contact us for guidance.
Technical Questions
Do you use any non-LEGO parts?
Do you use any non-LEGO parts?
Only when specifically noted. Some products might include 3D printed elements or custom printed tiles that are clearly identified in the product description.
Can I get building instructions?
Can I get building instructions?
Most of our products are simple enough not to need instructions. For more complex items, basic assembly guidance is included where needed.
Can you modify existing LEGO sets?
Can you modify existing LEGO sets?
We focus on our own range of custom minifigures, tiles, and accessories rather than modifying existing sets. We do however sometimes re-spray elements when a colour is unavailable or does not exist.
Contact & Support
How do I contact you?
How do I contact you?
- Email: contact@snotbricks.com
- Response Time: Usually 1-2 days
While we use social media to promote the company, we don’t monitor messages regularly. If contacting us via a social media platform, please expect conversations to be sporadic.
I have a problem with my order
I have a problem with my order
Email us with your order number and details of the issue. We'll sort it out as quickly as possible.
Please be patient with us - we're a small operation but we'll always make things right.
Got a question that's not covered here? Drop us an email and we'll get back to you promptly.